FAQs – Dream Dealz

Find quick answers to common questions about shopping with Dream Dealz. If you cannot find your answer, contact us and we will gladly help.

Orders and Payment

How do I place an order? Browse our collections, choose your product, click Add to cart, and complete checkout with your name, phone number and delivery address. You will get a confirmation call, SMS or message from our team.

Which payment methods do you accept? We offer Cash on Delivery (COD) across Pakistan, plus any online payment options shown at checkout.

Is Cash on Delivery available everywhere? COD is available for deliveries across Pakistan wherever our courier partners operate. Please keep the exact amount ready when the parcel arrives.

Why did I get a confirmation call? We verify every order by phone to confirm your address and details. This prevents mistakes and fake orders, and makes sure your parcel reaches you safely.

Can I cancel or change my order? Yes, if the parcel has not been dispatched yet. Contact us as soon as possible with your order number. Once it is with the courier, we cannot change it.

Are the prices on the website final? All prices are in PKR. Prices and sale offers may change, so the price at the time you order is the one that applies.

Shipping and Delivery

How long does delivery take? Delivery usually takes 3 to 5 working days across Pakistan after your order is confirmed. Sale periods and holidays may cause small delays.

Do you charge for delivery? Some products show free home delivery on their page. For other items, any delivery charge is shown at checkout before you pay.

How can I track my parcel? Once your order is dispatched, we will share the courier and tracking details by SMS, WhatsApp or email where available. You can also contact us with your order number.

What if I am not available at delivery time? The courier will call you before delivery. If you miss it, please contact the courier or us to arrange another attempt. Repeated failed deliveries may lead to cancellation.

Returns, Exchanges and Refunds

Can I return or exchange a product? Yes. You can request a return or exchange within 7 days of receiving your parcel if the item is damaged, defective, wrong or not as described. Please read our Return & Exchange Policy for full details.

What if my parcel arrives damaged or wrong? Contact us within 48 hours of delivery and send clear photos or an unboxing video along with your order number. We will arrange a replacement or refund.

Which items cannot be returned? For hygiene and safety, opened or used skin care, beauty, health and wellness products, candles and cleaning products cannot be returned.

How long does a refund take? Approved refunds are processed within 7 to 10 working days after we receive and check the returned item. COD refunds are sent by bank transfer or mobile wallet.

Who pays for return shipping? We cover it if the mistake is ours (wrong, damaged or defective item). In other approved cases, the customer pays the return shipping.

Products

Are your products original and good quality? We choose our products carefully and aim to deliver quality at the best price. Each product page lists its description and details, so please read them before ordering.

Are your skin care and health products safe for everyone? Skin and body types differ. Please read the label and ingredients, do a patch test first, and consult a doctor if you have allergies, a skin condition, or a medical condition. Results can vary from person to person.

Why is an item shown as sold out? Popular items can sell out quickly, especially during sales. Follow us on social media or contact us to ask when it will be back.

Do you run sales and discounts? Yes, we run regular sales with discounts on many items. Follow our Facebook, Instagram and TikTok pages and subscribe to our emails to stay updated.

Contact and Support

How can I contact Dream Dealz? Use our contact page, or message us on Facebook, Instagram or TikTok. Please include your order number so we can help faster.

How long do you take to reply? We aim to reply within 1 to 3 working days.

Is my personal information safe? We use your details only to process and deliver your order and to support you. Please see our Privacy Policy for more information.