Return & Exchange Policy

Return & Exchange Policy – Dream Dealz

Effective date: October 30, 2026

At Dream Dealz (https://dreamdealz.store), we want you to be happy with every order. If something is not right, you can request a return or exchange within 7 days of receiving your parcel, as long as it meets the conditions below.

Eligibility for Return or Exchange

We accept a return or exchange when:

  • The item arrived damaged, defective or faulty
  • You received the wrong item, size, colour or variant
  • The item is significantly different from its description on our website
  • The product is unused, in its original condition and packaging, with all tags, accessories and the invoice

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges on:

  • Skin care, beauty and personal care products (creams, serums, cleansers) once opened or used
  • Health and wellness products once the seal is broken
  • Scented candles and consumable items once used or lit
  • Cleaning products and powders once opened
  • Items damaged by misuse, wrong handling or normal wear and tear
  • Products returned without original packaging

If a sealed item of this type arrives damaged, leaking or wrong, it is still covered under the next section.

Change of mind is not a reason for return on opened products. Unopened items in original condition may be considered at our discretion.

Damaged, Defective or Wrong Items

Please check your parcel when it arrives. If the item is damaged, defective or not what you ordered, contact us within 48 hours of delivery and share clear photos or an unboxing video. This helps us claim from the courier and resolve your case quickly. Claims reported after this time may not be accepted.

How to Request a Return or Exchange

  1. Contact us through our contact page, WhatsApp or social media within the allowed time.
  2. Share your order number, name, phone number, the reason, and photos or video of the item.
  3. Our team will review your request and reply within 1 to 3 working days.
  4. Once approved, we will tell you where and how to send the parcel back.
  5. After we receive and check the item, we will send your replacement or process your refund.

Please do not send any parcel back without our approval, as we cannot take responsibility for unapproved returns.

Exchanges

Approved exchanges are for the same product in another size, colour or variant, subject to stock. If the item is out of stock, we will offer a refund or store credit instead.

Refunds

  • Approved refunds are processed within 7 to 10 working days after we receive and inspect the returned item.
  • For Cash on Delivery orders, we refund by bank transfer or mobile wallet (such as JazzCash or Easypaisa) to the account you provide.
  • For online payments, we refund to the original payment method where possible.
  • Original shipping charges, if any, are non-refundable unless the return is due to our mistake.

Return Shipping Costs

If the return is due to our error (wrong, damaged or defective item), we will cover the return shipping cost. In all other approved cases, the customer pays the return shipping.

Sale and Discounted Items

Items bought during sales or with discount codes follow the same policy. Refunds are made for the amount actually paid.

Order Cancellation

You can cancel an order before it is dispatched by contacting us as soon as possible. Once the parcel has been handed to the courier, the return policy applies.

Refused or Undelivered Parcels

If you refuse a Cash on Delivery parcel without a valid reason, or are unreachable on repeated delivery attempts, we may restrict future COD orders from that number or address.

Contact Us

For returns and exchanges, contact Dream Dealz:

  • Website: https://dreamdealz.store/pages/contact
  • Email: [add your store email here]
  • Phone / WhatsApp: [add your number here]